Satisfying the requirements of a wide range of industry sectors Operations Director provides a highly scalable and flexible Service Management System. Operational in a number of sites throughout the UK ranging from over 300 service engineers to less than 10, Operations Director offers a robust and functionally rich solution which can be deployed and supported across organisations in a cost effective and responsive manner regardless of size and location.

Core features of Operation Director include:

• Client Relationship Management
• Order entry
• Engineer Database, with details of skills, location, availability, and cost
• Job Definition, with details of location, activities, charges, SLA
• Job Scheduling, with guidance on distance to travel, engineer skills, and availability
• Pre and post job inspection survey
• Job Closure & costing
• Time & Materials Recording
• Inventory Storage, Ordering, and Usage
• Pay and Bonus computation
• Mobile Operation via mobile phone text or PDA, with online Map and GPS
• Help desk, Service request, Escalation, Knowledgebase
• Support & Warranty Contracts, client asset tracking
• Quotes, Orders, Purchase Orders, Invoicing,
• Inventory management, serial number tracking, engineer stock replenishment
• Client tracking of work-in-progress
• RMA tracking
• Workshop with workflow rules engine
• Reporting, alerts, exception management, KPI and SLA monitoring
• Financial data exported for Client Billing, Pay, and Expenses
• B2B connectivity via XML, SOAP, and ODBC links.

A leading edge solution incorporating up to the minute technology, backed with comprehensive Implementation and On going Support Services to ensure your business’s needs and future demands are fully satisfied with maximum benefits realised.